Privacy Policy

01Introduction

Spinngo88 ("we", "us", "our", "Spinngo88") is the operator of the online gaming platform accessible at spinngo88.cam (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who interact with our Platform, including registered players, prospective users, and visitors (collectively referred to as "you" or "User").

This Privacy Policy ("Policy") sets out in clear and transparent terms what personal data Spinngo88 collects, why we collect it, how it is processed, who it may be shared with, and for how long it is retained. This Policy should be read in conjunction with our Terms & Conditions, which govern the overall use of the Spinngo88 Platform.

By accessing, registering on, or using the Spinngo88 Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue your use of the Platform.

02Definitions

The following capitalised terms carry the meanings defined below throughout this Policy:

03Data We Collect

Spinngo88 collects the minimum Personal Data necessary to provide, operate, and improve our services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of Personal Data we may collect include:

3.1 Identity & Contact Information

• Full legal name and date of birth
• Malaysian MyKad number, passport number, or equivalent government-issued identification number
• Email address and mobile phone number
• Residential address, including city (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam)

3.2 Financial & Payment Information

• Bank account details associated with Malaysian banking institutions (Maybank, CIMB, Public Bank, Hong Leong Bank) used for deposit and withdrawal via FPX or DuitNow
• E-wallet identifiers for Touch 'n Go eWallet, Boost, and GrabPay transactions
• Cryptocurrency wallet addresses used for BTC, ETH, USDT, or LTC deposits
• Transaction history, including deposit amounts (in MYR or cryptocurrency equivalent), withdrawal requests, and bonus credits

3.3 Account & Usage Data

• Username, account number, and login credentials (passwords are stored in hashed form — we do not store passwords in plaintext)
• Game history, betting activity, wagering records, and session duration data
• Responsible gambling settings, including deposit limits and self-exclusion status
• Customer support communications, including live chat transcripts and email correspondence

3.4 Technical & Device Data

• IP address, device type, operating system, and browser version
• Geolocation data (country and region level, not precise GPS coordinates)
• Session timestamps, page visit sequences, and click-stream data
• Cookie identifiers and similar tracking technologies (see Section 9)

04How Data Is Collected

Spinngo88 collects Personal Data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or update your account settings.
• Automatically — when you access and interact with the Platform, our servers and analytics tools automatically record technical and usage data as described in Section 3.4.
• From payment service providers — when you initiate a transaction via DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, or a supported bank, transaction confirmation data is relayed to Spinngo88 by the relevant payment processor.
• From identity verification partners — where third-party KYC service providers are used to verify identity documents, they may share verification status and document metadata with Spinngo88.
• From publicly available sources — in limited circumstances, where required for fraud prevention or compliance purposes, Spinngo88 may reference publicly available data sources to verify information provided by Users.

05Data Processing

Spinngo88 processes your Personal Data for the following purposes:

06Legal Basis for Processing

Spinngo88 relies on one or more of the following lawful bases when processing your Personal Data:

• Contractual necessity — processing required to perform the contract between you and Spinngo88, including account management, payment processing, and service delivery.
• Legal obligation — processing necessary to comply with applicable laws and regulations, including KYC, anti-money laundering requirements, and responses to lawful regulatory requests.
• Legitimate interests — processing carried out in pursuit of Spinngo88's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent — where we rely on your consent to send you promotional communications or to process data not strictly necessary for service delivery, you may withdraw that consent at any time by contacting us or updating your account preferences.

07Data Sharing & Disclosure

Spinngo88 does not sell, rent, or trade your Personal Data to third parties. We may disclose your data in the following limited circumstances:

• Payment processors and banking partners — including FPX operators, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and Malaysian banking institutions (Maybank, CIMB, Public Bank, Hong Leong Bank), solely for the purpose of processing financial transactions.
• Identity verification providers — third-party KYC service providers engaged to verify the identity of Users as part of our compliance obligations.
• Game content providers — game studios that supply slot games, live casino content, and sports data to the Platform may receive anonymised session data for the purpose of game integrity monitoring and RTP auditing.
• Legal and regulatory authorities — where Spinngo88 is required by law, court order, or regulatory direction to disclose Personal Data to a competent authority.
• Fraud prevention services — third-party fraud detection and prevention platforms that assist Spinngo88 in identifying and blocking suspicious activity.

All third-party Data Processors engaged by Spinngo88 are bound by contractual data processing agreements that restrict the use of your data to the specific purpose for which it was shared and require equivalent standards of data protection.

08Data Retention

Spinngo88 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention guidelines apply:

• Active account data — retained for the duration of your account's active status plus a minimum of five (5) years following account closure, to meet anti-money laundering and regulatory record-keeping obligations.
• KYC documents — retained for a minimum of five (5) years from the date of submission, in accordance with applicable financial compliance requirements.
• Transaction records — all financial transaction records (deposits, withdrawals, bonus credits in MYR or cryptocurrency) are retained for a minimum of seven (7) years.
• Customer support records — correspondence and dispute records are retained for three (3) years from the date of resolution.
• Technical and usage data — server logs and analytics data are retained for a maximum of twelve (12) months in identifiable form, after which they are anonymised or deleted.

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised in accordance with our internal data destruction procedures.

09Cookies & Tracking Technologies

The Spinngo88 Platform uses cookies and similar tracking technologies to operate certain Platform features, remember your preferences, and gather aggregated analytics data. The categories of cookies we use are:

• Strictly necessary cookies — essential for the operation of the Platform, including session management and authentication. These cannot be disabled without impairing Platform functionality.
• Performance cookies — used to collect anonymised data about how Users interact with the Platform, including pages visited, time on site, and error messages encountered. This data is used solely to improve Platform performance.
• Functional cookies — used to remember your preferences, such as language selection and responsible gambling settings, to provide a more personalised experience.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of Platform features, including login persistence and session continuity. Spinngo88 does not use third-party advertising cookies or behavioural tracking technologies.

10Security Measures

Spinngo88 implements a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and Spinngo88 servers.
• Bcrypt hashing for all stored passwords — Spinngo88 never stores passwords in plaintext.
• Two-factor authentication (2FA) available to all account holders as an additional layer of login security.
• Access controls — internal access to Personal Data is restricted on a strict need-to-know basis and is subject to role-based access management.
• Regular security audits — periodic internal and third-party reviews of our security infrastructure and data handling practices.
• Incident response procedures — in the event of a data breach that poses a risk to your rights, Spinngo88 will notify affected Users in accordance with applicable legal requirements.

11Your Rights

As a User of the Spinngo88 Platform, you hold the following rights with respect to your Personal Data. To exercise any of these rights, please contact us using the details provided in Section 15.

Spinngo88 will acknowledge all data rights requests within five (5) business days and aim to resolve them within thirty (30) calendar days. In complex cases, the resolution period may be extended by a further thirty (30) days, with prior notice provided to the requesting User.

12Protection of Minors

The Spinngo88 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect Personal Data from individuals below the minimum age threshold. Where Spinngo88 has reasonable grounds to believe that an Account holder is under the age of 21, we will suspend the Account, initiate identity verification, and — where the suspicion is confirmed — permanently close the Account and return any balance of non-bonus funds to the source payment method.

If you believe that a minor has gained access to the Spinngo88 Platform, please notify us immediately using the contact details in Section 15.

13International Data Transfers

In the course of operating the Spinngo88 Platform, your Personal Data may be transferred to and processed in countries outside Malaysia, including where third-party Data Processors (such as cloud infrastructure providers or identity verification services) operate servers in other jurisdictions.

Where such transfers occur, Spinngo88 ensures that appropriate safeguards are in place to provide a level of protection equivalent to that required under Malaysia's Personal Data Protection Act 2010 (PDPA). These safeguards may include contractual clauses, data processing agreements, or equivalent legal mechanisms recognised under applicable law.

14Policy Amendments

Spinngo88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. Where amendments are material, we will notify you by displaying a prominent notice on the Platform or by sending a notification to your registered email address prior to the changes taking effect.

The effective date at the top of this Policy will be updated each time a revision is published. We encourage you to review this Policy periodically to stay informed about how Spinngo88 protects your data. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

15Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by Spinngo88, please contact our Data Protection team through the following channels:

• Live Chat: Available 24/7 directly on the Platform — average response time 3–5 minutes
• Email: [email protected] (plain text — not a clickable link)
• Languages: English, Bahasa Melayu, and Mandarin

When submitting a data rights request, please provide your full name, registered email address, and Account username to enable us to locate and process your request efficiently. Spinngo88 may require verification of your identity before fulfilling any data access, rectification, or erasure request.